Passport SIM Card

Please Note:

Your Passport US SIM Card will require a SIM-unlocked GSM 850 / 900 / 1800 / 1900 compatible international cell phone. If you do not have your own international cell phone, we have several models available for your review and consideration. Please click here for more information.

User guide

Download a print-friendly version of the user guide. User guide (950KB PDF file)

Coverage

Make calls from over 140 countries

Cruise ship coverage (select ships only and coverage on 1900MHz GSM frequency band only)

Family and friends can call you for free (Toll-free calling)

You're about to travel, but your family and friends think that since you are traveling the world it will be too hard and too expensive to call you. Toll-free calling is the answer! Toll-free calling makes it easy for family and friends to call you at no charge to them.

Here's what to do:

1. Give your family and friends your Passport service phone number.

2. They dial our toll free numbers from a landline or payphone

3. They listen to the prompts and enter your number.

4. Your phone will ring and you're chatting away - at no cost to your family or friends. And if you don't answer, they can leave you a voicemail.

Your family or friends will not be charged. You will be charged a USD$0.39 per minute surcharge to receive the call, in addition to the incoming per minute call rate for the country where you are.

Activating Your Service

Your phone numbers and PIN are printed on the enclosed letter. Please read the letter carefully and keep in a safe place. Your Global service is already active for you. When you receive your package, you should:

* 1. Check that the SIM card is correctly inserted and secure.

* 2. Attach the fully charged battery to the phone.

* 3. Turn the phone on.

* 4. To make calls outside the US and Canada enter 1 followed by the 4-digit PIN and press OK. The Global service is already active for you.

* 5. To make calls in the United States and Canada, you must activate US Calling, then enter 2 followed by the 4-digit PIN and press OK. You do not need to activate US Calling to receive calls or text messages on your +1 number.

When calling from the United States to your Passport phone number, callers will need to dial 011 followed by your Passport cell phone number.

Airtime Rates

International Calls The Passport SIM Card offers some of the lowest airtime rates available anywhere! All rates quoted in US dollars. You are billed in 1 minute increments. § A USD 35c connection fee applies to each call made (from all countries) or received (except from countries with free incoming calls). * The cost of calling a cell phone in the United States and Canada is the same as calling a landline. ¶ There is a 19c per minute surcharge to receive calls on your US +1 number in all countries. » It costs 10c per text message to receive text messages on your US +1 number in all countries. ^ In the United States and Canada, you must activate your US service prior to making a call, and enter 2 followed by the PIN when turning your phone on. Failure to follow these steps will result in you being charged higher rates. ** Service in Japan & South Korea is only available if your cell phone supports 3G (2100). - There is a $0.35 USD per minute surcharge when you make a call to a cell phone (does not apply when calling to a US or Canadian cell phone). Prepaid Data Rates (GPRS & 3G) Your Passport service is configured for GPRS data. With a GPRS data enabled handset you will enjoy benefits such as Internet browsing, Emailing and instant messaging.

Adding Airtime

Buying more calling time is simple. Use your American Express, Mastercard or VISA card to add USD $30, $50, $100, $150 or $200 to your account.

There are three easy ways to recharge your account.

1. Online

2. Call from a land line phone

3. With your Passport cell phone

Service Life

You must use a charged service (such as making a call, or sending a text message), or recharge within any 9 month period, otherwise your remaining credit will expire and your US number will be removed. You can restore the expired credit by contacting Customer Service and recharging your account by a minimum of USD$30.

You must recharge minutes at least once every 15 months or your SIM card will be permanently deactivated. Access to your online account and travel journal will not be blocked.

Please note:

* Your ability to make outbound calls in the US and Canada is deactivated 7 days after your last call in the US or Canada, however the +1 number remains active and will receive calls and text messages for up to nine months after the last use of the service. You can reactivate the ability to make calls in the United States and Canada in three ways: online at www.rechargeminutes.com, over the phone using our self-service menu, or over the phone with a Customer service representative.

Additional Instructions

Customer Support

For assistance using your Passport SIM card please dial 154 [SEND].

Voicemail

To access your voicemail, simply dial 121 [SEND]. The messages will be played in order of last received. Voicemail is automatically enabled. An inbound caller will be directed to voicemail if the call is not answered within 30 seconds, if the phone is switched off or if there is no coverage. A text message will be sent to notify you of a new voicemail.

To record or change your greeting message dial 732 [SEND].

To enable voicemail dial 869 [SEND] (please ignore any messages on the screen).

To disable voicemail dial 866 [SEND] (please ignore any messages on the screen).

Balance Inquiry

To check your available airtime balance, simply dial 187 [SEND]. The account balance will be sent in a text message. There is no charge to use this service.

Recharge Minutes

To add additional airtime to your account, simply dial 191 [SEND]. You will be connected to our automated recharge system. Please have your credit card available. There is no charge to use this service.

Toll-Free Service

Toll-Free Service lets your family and friends call you at no charge to themselves. To call you, they simply dial a toll-free access number that you provide to them and then enter your phone number. Their call will be forwarded to your mobile phone. They will not be charged. Your account will be charged a $0.39 USD surcharge (per minute) for all incoming calls using this feature..

To enable Toll-Free Forwarding, simply dial 373 [SEND]

To disable Toll-Free Forwarding, simply dial 282 [SEND]

Auto-Recharge Service

Auto-recharge automatically recharges your account with USD$30 when your balance falls below USD$5. The automatic recharge is instantaneous and you receive a text message when it occurs.

You can enable or disable the Auto-Recharge service at any time by signing into your account online or by calling Customer Service. You can also change the minimum balance and the charge amount.

To enable, dial 171 [SEND]

To disable, dial 393 [SEND]

Call Forwarding

Calls to your phone number may be forwarded to another phone number. Your account will be charged $0.49 USD per minute when using this service. Standard outgoing call surcharges apply (see below).

To enable this service, simply dial 102+ followed by the country code and phone number (for example 102+18582742686) where calls should be directed, and then press [SEND].

To disable this service, simply dial 103 [SEND]

Prepaid Data services lets you read and send emails and access the Internet using your phone while traveling.

Benefits

Prepaid Data service is available on the following SIM cards:

Coverage of GPRS Data

Prepaid GPRS Data is available in 90 countries (including North America, Caribbean, Europe and much of Asia Pacific). Click here to view coverage details.

Tip 1: In order to access Prepaid GPRS Data you may need to select a different network from the network on which you make and receive calls. Please refer to the Coverage List for the provider you will need to select.

Tip 2: In order to access Prepaid Data in the United States and Canada, you need to enter 1 followed by the PIN when turning on your phone. When using data in the United States and Canada you won’t be able to make calls; to make calls you will have to turn the phone off, then on and enter 2 followed by the PIN.

Coverage of 3G Data

Prepaid 3G data is available 26 countries. In order to access pre-paid 3G data, you must have a 3G phone and you must select the applicable 3G network operator for the country you are in.

Tip: 3G is a relatively new standard, and in general is only available in major cities.

Sending a photo via email or MMS using phone with a VGA camera will use 100kb of data in many cases and will cost 50c in United Kingdom, $1.00 in Italy, $1.50 in United States, and $2.50 in Japan.

Phone compatibility

WAP and Internet access, email, instant messaging, and MMS are features of many phones, but not all. Prepaid data is required to enable these features if they are available on your phone. Please check which features are supported by your phone.

Upload and download speeds

The majority of GPRS phones can download data at speeds of up to 24Kbps (kilobytes per second), and upload data at speeds of up to 14 Kbps.

3G speeds vary by handset, but are generally significantly faster than GPRS. If you wish to use your phone for accessing the internet and responding to email, we recommend purchasing a 3G phone.

Phone configuration

Your phone must be configured to work with our Prepaid Data service.

This involves setting the Access Point Name (APN) to "mobiledata".

Please follow the instructions below to setup GPRS or 3G data on your handset. The instructions are separated by brand and if you find them to be incomplete or have any problems, please consult your handset’s user guide or contact customer service.

iPhone

LG PHONES

MOTOROLA PHONES

NOKIA PHONES

SAMSUNG PHONES

SONY ERICSSON PHONES

DATA RATES

Package Deals:

Motorola RAZR V3* and the PASSPORT SIM Card Both Together Only $148.95!  You Save $49.95
More Info	Quad-band 850/900/1800/1900 MHz Bluetooth and USB connectivity 260K colors LCD screen 3.86 x 2.08 x 0.54 inches 3.35 ounces

PANTECH U4000 and the PASSPORT SIM Card Both Together Only $164.90!
More Info	GSM 1800/GSM 1900/GSM 900/UMTS 2100 LCD (Color) PANTECH U4000 / U-4000 BLACK UNLOCKED (Full Pack)

Motorola SLVR L7 and the PASSPORT SIM Card Both Together Only $169.95!
More Info	Motorola SLVR L7 Quad Band GSM GPRS2 Class 10( 2U/4D) MMS2, EMS 5.0

*These phones will also work with all of the other SIM cards we sell. See all our SIM Cards