Phone: 1-877-327-5076
Fax: (925) 686-9968
| E-mail: info@quantumstar.com Phone: 1-877-327-5076 Fax: (925) 686-9968 | |
Dialing Instructions:
Calling back to the States : 00 + 1 + Area Code + Tel #Features:
SIM cards that are opened are non-refundable.
Activating Your Service:
Your Austria mobile phone number is located at the top of your welcome letter containing the Austria SIM card and begins +43 650…Your Austria cell phone number is also located in the upper right hand corner of your Twist Austria SIM card packaging above the bar code and under the text "ihre Ruhnummer".
The PUK is only required to unblock your cell phone if you enter in a PIN code incorrectly. Follow your cell phone manual instructions to correctly use the PUK to unblock your Austria SIM card if this occurs.
Adding Talk Time:
Your SIM card has an initial airtime credit of 30 € ($30.00) . Additional credit/airtime for your Austria SIM card is available through the purchase of a Twist-Refill, which is an airtime credit voucher (not another SIM card), in Austria. These airtime vouchers are available in 2 denominations:
Simply scratch off the grey protective layer to reveal your reload code. When punched into the keypad of your international cell phone the reload code will credit your Austria SIM card the respective Euro denomination you purchased.
Twist credit vouchers are available locally, in Austria, at local Tabac shops, convenience stores, TeleRing shops and authorized dealers.
Remember: Do not purchase another SIM card when your airtime credit is depleted! Your only need a recharge voucher! And your incoming calls are always free even when you run out of airtime.
Rates:
Domestic rates are per minute for outgoing calls within Austria from your prepaid Austria SIM card while you are in Austria. All incoming calls regardless of where they originate are FREE while you are in Austria.
| Austria Domestic Rates (per minute) | ||
|---|---|---|
| Type of Call | Off-Peak | Peak |
| Tele.Ring Cell Phones | 0.21€ ($0.21) | 0.21€ ($0.21) |
| Other Austria Cell Phones | 0.21€ ($0.21) | 0.21€ ($0.43 |
| Land (fixed) lines | 0.21€ ($0.21) | 0.43€ ($0.43) |
| SMS / E-Mail | 0.18€ ($0.18) / msg. | 0.18€ ($0.18) / ms. |
| Voicemail | 0.21€ ($0.21) | 0.43€ ($0.43) |
| Austria International Rates (per minute) | ||
|---|---|---|
| Country | Rate | |
| USA and Canada | 0.70€ / $0.70 | |
| Europe | 0.70€ / $0.70 | |
| Australia / NZ | 1.09€ / $1.09 | |
International Roaming Rates:
International roaming with your Austria SIM card is not the cheapest alternative for staying in touch while on the road but it can be convenient for a weekend crossing into Switzerland or Germany for a weekend. With international roaming the benefit is that you don't have to buy a new SIM card and have a new cell phone number for 2 short days in a new country.
There is a one-time charge of 7€ ($7) to have international roaming activated, by Tele.Ring Twist customer service, on your Austria SIM card.
Service Life:
If you do not recharge your account within 15-months your Mobile phone number will be recycled and any remaining airtime credit will be forfeit. To get connected again you will be required to purchase another Austria SIM card. The 15-month period starts the day you arrive in Austria and turn on your cellular phone.
E-mail Service:
You can also receive e-mail on your Twist SIM chip. Your e-mail address will be 0 (zero) and your Austria cell phone number beginning 650xxxxxxx@telering.at.