Phone: 1-877-327-5076
Fax: (925) 686-9968
| E-mail: info@quantumstar.com Phone: 1-877-327-5076 Fax: (925) 686-9968 | |
Dialing Instructions:
Calling back to the States : 00 + 1 + Area Code + Tel #Features:
SIM cards that are opened are non-refundable.
Activating Your Service:
Your Croatia cell phone number can be found on the card insert inside your CD ROM, which also contains your Croatia sim card. To activate your Croatia cell phone, simply follow the instructions below:
To start using your service simply:
Customer service for your Croatia GSM 900 prepaid SIM card is available 24 hr/day by dialing 091 77 77 at any time from your Croatia cellular phone.
* The PUK is only required to unblock you phone if you enter in a PIN code incorrectly. Your phone may or may not prompt you for a PIN code. Follow your cell phone manual instructions to correctly use the PUK to unblock your phone along with PIN2. The PIN and PUK may be found under a dark blue cover. A Bank PIN and PUK in a white envelope is also included and may be disregarded.
Adding Talk Time:
VIPme vouchers from your Croatia cell phone can be bought in our VIP centers, at the post offices and at VIP partners. A VIPme voucher can be bought in two values: 100kn and 200kn. A VIPme voucher of 100kn has a 90 day validity period and a VIPme voucher of 200kn has a 180 day validity period.
Remember: Do not purchase another Croatia SIM card when your airtime credit is depleted! Your only need a recharge voucher! VIPme expire 18 months from the last voucher recharge.
Rates:
Domestic rates are per minute for outgoing calls within the Croatia from your Croatia SIM card while you are in the Croatia. All incoming calls regardless of where they originate are free with your Croatia SIM card.
| Croatia Domestic Rates (per minute) | ||
|---|---|---|
| Call Plan | Peak | Off-Peak |
| VIP.me FUN | $0.36 | $0.18 |
| VIP.me ONE | $0.27 | $0.27 |
| Calls to other VIPnet Subscribers | $0.12 | |
International rates are per minute for international outgoing calls originating from your cellphone in Croatia with a Croatia SIM card, while you travel in Croatia. All incoming calls regardless of where they originate are free with your Croatia SIM card.
| Croatia International Rates (per minute) | ||
|---|---|---|
| Country | Peak | Off-Peak |
| USA | $0.66 | $0.53 |
| UK | $0.66 | $1.46 |
| Australia | $0.43 | $0.58 |
| Japan | $0.48 | $0.58 |
| Germany | $1.31 | $0.39 |
GPRS High Speed Data:
GPRS transmission costs from the A1 network are 11.19 HRK ($1.73) + VAT.
You will be charged for the size of email or web page you download or send as well as the additional data required to control the sending and receiving of information.
A GPRS compatible phone is required to use this service.
Service Life:
After a 90 day validity period (100kn voucher), or 180 day (200kn voucher) validity period you have an additional 90 days left, this is the so-called Grace period. In these 90 days you are able to recharge your account with a new VIPme voucher by calling the free of charge number 091 77 88 (VIPme menu). You cannot make or receive any phone calls anymore, except to our Customer Service number. If you do not recharge in these 90 days your VIPme account will be closed. You will have to buy a new VIPme SIM card and you loose the money left on your account.